This PDF guide details the state commission requirements for retention of customer-related information as the rules vary by jurisdiction and type of document.
Sections Include:
- Customer Information - Customer Authorization
- Changes in Service Providers - New Delivery Customers
- Changes in Service Providers - Unauthorized Customer Transfers
- Consolidated Billing Payments - Non-Billing Party's Balance
- Marketing Standards - Contact with Customers
* Last updated April 28, 2020
