This PDF Texas Electric Compliance Audit Checklist Bundle details commission rules, statutes, regulations and/or docket decisions pertaining to operational requirements within the state. It is designed to ensure that employees and agents are informed of and compliant with state regulations. This bundle is offered at an exceptional 10% discount.
* Content last verified January 13, 2022**
** Many administrative rules and statutory provisions remain the same year after year. Earth Etch regularly monitors for relevant rule and statutory changes that might impact our audits, guides, and other products. An older "last verified date" on an audit, guide or other Earth Etch product does not necessarily mean that content is inaccurate or outdated for your use. If you have any questions, please feel free to reach out to Earth Etch, and we'll be glad to answer them for you.
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General Provisions of Customer Protection Rules
§ 25.471
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Privacy of Customer Information
§ 25.472
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Non-English Language Requirements
§ 25.473
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Selection of Retail Electric Provider (REP)
§ 25.474
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General Retail Electric Provider Requirements and Information Disclosures to Residential and Small Commercial Customers
§ 25.475
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Renewable and Green Energy Verification
§ 25.476
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Refusal of Electric Service
§ 25.477
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Credit Requirements and Deposits
§ 25.478
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Issuance and Format of Bills
§ 25.479
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Bill Payment and Adjustment
§ 25.480
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Unauthorized Charges
§ 25.481
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Disconnection of Service
§ 25.483
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Electric No-Call List
§ 25.484
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Customer Access and Complaint Handling
§ 25.485
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Obligations Related to Move-In Transactions
§ 25.487
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Procedures For a Premise with No Service Agreement
§ 25.488
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Treatment of Premises With No Retail Electric Provider of Record
§ 25.489
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Record Retention and Reporting Requirements
§ 25.491
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Non-Compliance With Rules or Orders; Enforcement By the Commission
§ 25.492
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Acquisition and Transfer of Customers From One Retail Electric Provider to Another
§ 25.493
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Unauthorized Change of Retail Electric Provider
§ 25.495
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Critical Load Industrial Customers, Critical Load Public Safety Customers, Critical Care Residential Customers and Chronic Condition Residential Customers
§ 25.497
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Prepaid Service
§ 25.498
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Prompt Payment Act
§ 25.482
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Provider of Last Resort (POLR)
§ 25.43
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Acknowledgement of Risk Comm Contracts
§ 25.499