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Pennsylvania Compliant Handling Process; Customer Dispute Procedures; Record Maintenance – §§ 54.9,  57.177 & 57.179 – Compliance Audit Checklist (Electric)
Pennsylvania Compliant Handling Process; Customer Dispute Procedures; Record Maintenance – §§ 54.9,  57.177 & 57.179 – Compliance Audit Checklist (Electric)
Pennsylvania Compliant Handling Process; Customer Dispute Procedures; Record Maintenance – §§ 54.9,  57.177 & 57.179 – Compliance Audit Checklist (Electric)
Pennsylvania Compliant Handling Process; Customer Dispute Procedures; Record Maintenance – §§ 54.9,  57.177 & 57.179 – Compliance Audit Checklist (Electric)
Pennsylvania Compliant Handling Process; Customer Dispute Procedures; Record Maintenance – §§ 54.9,  57.177 & 57.179 – Compliance Audit Checklist (Electric)

Pennsylvania Compliant Handling Process; Customer Dispute Procedures; Record Maintenance – §§ 54.9, 57.177 & 57.179 – Compliance Audit Checklist (Electric)

$171.00

This PDF checklist details commission rules, statutes, regulations and/or docket decisions pertaining to operational requirements within the state. It is designed to ensure that employees and agents are informed of and compliant with state regulations.

This section identifies the requirements for disclosure of customer rights related to complaint handling and resolution as well as the rules for when customers allege slamming violations including prohibition on charges and fees to switch back to original EGS, information on informal complaints, penalties, and record retention re slamming complaints.