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Ohio Customer Access, Slamming Complaints and Complaint Handling Procedures – 4901:1-21-08 - Compliance Training Tutorial (Electric)

Ohio Customer Access, Slamming Complaints and Complaint Handling Procedures – 4901:1-21-08 - Compliance Training Tutorial (Electric)

$169.90

This PowerPoint Ohio Electric Compliance Training Tutorial also includes an agent training attendance sheet that records the company’s on-going training efforts.  

This section details and teaches the requirements related to customer access to the CRES, customer complaint response time, handling unauthorized switching and related complaints including initiating and previous CRES responsibilities as well as the utility’s responsibilities.