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Ohio Customer Access, Slamming Complaints and Complaint Handling Procedures – 4901:1-29-08 – Compliance Training Tutorial (Gas)

Ohio Customer Access, Slamming Complaints and Complaint Handling Procedures – 4901:1-29-08 – Compliance Training Tutorial (Gas)

$143.91

This PowerPoint Ohio Gas Compliance Training Tutorial teaches suppliers and its agents the Ohio rules that apply to residential and non-residential customer enrollments.

This section details and teaches the requirements related to customer access to the CRNGS, customer complaint response time, handling unauthorized switching and related complaints including initiating and previous CRNGS responsibilities as well as the utility’s responsibilities.