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Ohio Customer Access, Slamming Complaints and Complaint Handling Procedures – 4901:1-21-08 – Compliance Audit Checklist (Electric)

Ohio Customer Access, Slamming Complaints and Complaint Handling Procedures – 4901:1-21-08 – Compliance Audit Checklist (Electric)

$176.00

This checklist details commission rules, statutes, regulations and/or docket decisions pertaining to operational requirements within the state. It is designed to ensure that employees and agents are informed of and compliant with state regulations.

This section details the requirements related to customer access to the CRES, customer complaint response time, handling unauthorized switching and related complaints including initiating and previous CRES responsibilities as well as the utility’s responsibilities.