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New York Customer Inquiries - § 6 - Compliance Training Tutorial (Electric & Gas)

New York Customer Inquiries - § 6 - Compliance Training Tutorial (Electric & Gas)

$129.87

This PowerPoint New York Electric & Gas Compliance Training Tutorial also includes an agent training attendance sheet that records the company’s on-going training efforts.

This section identifies and teaches the utility and ESCO requirements for responding to general customer inquiries and specific customer requests as well as the requirement to provide emergency contact information.

    *Note: Revised UBPs were adopted and become effective July 5, 2019.