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Illinois Inbound Enrollment and Call Center Calls - §§ 412.14 & 410.450  - Compliance Training Tutorial (Electric)

Illinois Inbound Enrollment and Call Center Calls - §§ 412.14 & 410.450 - Compliance Training Tutorial (Electric)

$179.80

This PowerPoint Illinois Electric Compliance Training Tutorial also includes an agent training attendance sheet that records the company’s on-going training efforts.  

This section details the verbal disclosures and document retention requirements for conducting inbound enrollment calls as well as the requirements for mailing of customer contract documents.