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Illinois Record Retention Guide (Electric)
Illinois Record Retention Guide (Electric)
Illinois Record Retention Guide (Electric)
Illinois Record Retention Guide (Electric)

Illinois Record Retention Guide (Electric)

$350.00

This PDF guide details the state commission requirements for retention of customer-related information as the rules vary by jurisdiction and type of document. 

Special Note: The Home Energy Affordability and Transparency (HEAT) Act was enacted by the Illinois General Assembly with an effective date of January 1, 2020. The Illinois Commerce Commission has posted an informational webpage to assist stakeholders with understanding and implementation of this Act.

Sections Include:

  • Customer Contract Documents For All Sales Channels
  • Verifiable Records of Authorization to Change Suppliers
  • TPVs & Enrollment Calls
  • Direct Mail Enrollment Calls & TPVs
  • In-Person Enrollment Records
  • Renewable Product Enrollment Written Disclosures
  • Background Checks & Training Records
  • RES Information to Commission
  • Customer Complaint Records
  • Call Center Records