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Illinois Customer Call Centers - §§ 410.45 & SB 651 16-123  – Compliance Audit Checklist (Electric)
Illinois Customer Call Centers - §§ 410.45 & SB 651 16-123  – Compliance Audit Checklist (Electric)
Illinois Customer Call Centers - §§ 410.45 & SB 651 16-123  – Compliance Audit Checklist (Electric)
Illinois Customer Call Centers - §§ 410.45 & SB 651 16-123  – Compliance Audit Checklist (Electric)
Illinois Customer Call Centers - §§ 410.45 & SB 651 16-123  – Compliance Audit Checklist (Electric)

Illinois Customer Call Centers - §§ 410.45 & SB 651 16-123 – Compliance Audit Checklist (Electric)

$84.00

This recently updated checklist details commission rules, statutes, regulations and/or docket decisions pertaining to operational requirements within the state. It is designed to ensure that employees and agents are informed of and compliant with state regulations.

Special Note: The Home Energy Affordability and Transparency (HEAT) Act was enacted by the Illinois General Assembly with an effective date of January 1, 2020. The Illinois Commerce Commission has posted an informational webpage to assist stakeholders with understanding and implementation of this Act.

This section details the requirements for operating a customer call center as well as the reporting and record retention requirements for same.