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Illinois Customer Call Centers - § 410.45 – Compliance Audit Checklist (Electric)

Illinois Customer Call Centers - § 410.45 – Compliance Audit Checklist (Electric)

$59.95

This checklist details commission rules, statutes, regulations and/or docket decisions pertaining to operational requirements within the state. It is designed to ensure that employees and agents are informed of and compliant with state regulations.

This section details the requirements for operating a customer call center as well as the reporting and record retention requirements for same.