This recently updated checklist details commission rules, statutes, regulations and/or docket decisions pertaining to operational requirements within the state. It is designed to ensure that employees and agents are informed of and compliant with state regulations.
Special Note: The Home Energy Affordability and Transparency (HEAT) Act was enacted by the Illinois General Assembly with an effective date of January 1, 2020. The Illinois Commerce Commission has posted an informational webpage to assist stakeholders with understanding and implementation of this Act.
This section details required complaint response times and record retention as well as the informal complaint process and proper billing procedures during dispute resolution.