This PDF Connecticut Electric Compliance Audit Checklist details commission rules, statutes, regulations and/or docket decisions pertaining to operational requirements within the state. It is designed to ensure that employees and agents are informed of and compliant with state regulations.
Docket No. 14-07-20RE01, PURA Development and Implementation of Marketing Standards and Sales Practices by Electric Suppliers- Revised Standards, Decision (May 6, 2020)
This product details PURA’s Revised Marketing Standards and Sales Practices (effective August 6, 2020). Electric Suppliers who are already active in Connecticut and are confidant they are compliant with Connecticut’s regulations with the exception of these recently effective PURA Revised Marketing Standards and Sales Practices will find purchasing this section to be a quick way to assess their compliance with the new regulations. Topics covered in this product include: switching practices, solicitations and renewals, hiring and training of sales representatives, door-to-door marketing practices, telemarketing practices, TPV, recording keeping and customer service. Electric Suppliers who are new to the Connecticut market or unsure of their overall compliance with the broader range of regulations applicable to Connecticut Electric Suppliers should purchase the Connecticut bundled audit, which includes the content covered in this product, along with sections covering the broader range of requirements applicable to suppliers.
* Last updated June 25, 2020