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This PowerPoint Illinois Electric Training Tutorial Bundle includes §§ 412, 421, 454 & 465 as well as The Consumer Fraud and Business Practices Act -2N/EE – Letter of Authorization, Third Party Verification and Violations. All sections are listed below, which also includes a Table of Contents identifying each section. This tutorial is offered at an exceptional 10% discount.
Key Definitions - §§ 412.10, 453.10 and 454.20
Use of Utility Logo and Name - § 412.105
Minimum Contract Terms & Conditions - § 412.110
Uniform Disclosure Statement - § 412.115
In-Person Solicitation - § 412.120
Telemarketing - § 412.130
Inbound Enrollment and Call Center Calls - §§ 412.14 & 410.450
Direct Mail - § 412.150
Online Marketing & Internet Enrollment - §412.160 and Part 453
Rate Notice to Customers - § 412.165
Conduct, Training & Compliance of RES Agents - § 412.170
Records Retention and Availability - § 412.180
Renewable Energy Product Descriptions - § 412.190
Rescission of Sales Contract - § 412.210
Deposits & Early Termination of Sales Contract - §§ 412.220 and 412.230
Contract Renewal - § 412.240
Contract Assignment - § 412.250
Required Retail Electric Supplier Information - § 412.310
Dispute Resolution - § 412.320
Consumer Fraud & Deceptive Business Practices Act: Letter of Agency (LOA) – 815 ILCS 505/2EE
Consumer Fraud & Deceptive Business Practices Act: D2D or Telephonic Enrollments Third Party Verification (TPV) – 815 ILCS 505/2EE
Consumer Fraud & Deceptive Business Practices Act: Marketing Violations – 815 ILCS 505/2EE-HH
Agents, Brokers & Consultants = § 454
Net Metering – Part 465
Environmental Disclosure – Part 421
